Scope
This policy describes how E AND Z handles information from residential and commercial customers who use this website or contact us using the details listed here.
Information you provide
The service form asks for your name, phone number, email address, service category, property type, service address or ZIP code, and a description. A preferred date is optional. If you contact us by phone or email, we receive the information you choose to share. Leave payment card details, passwords, access codes and sensitive documents out of your inquiry.
How we use it
We use request information to reply, confirm where service is needed, understand the equipment or property issue, and discuss availability and access. We may follow up by phone or email about the same request or an appointment.
Hosting and email delivery
Sites provides hosting and may process technical information, such as IP addresses and request metadata, to operate and protect the website. The form checks for invalid and automated submissions. When email delivery is enabled, Resend processes form details to deliver notifications to E AND Z. The email systems that send and receive those messages may retain copies.
Cookies and analytics
This website does not use a third-party advertising or analytics tag. The hosting service may use cookies or similar tools for site operation and security. External sites have their own privacy practices.
Records and privacy requests
To ask about information you shared, correct a detail or request deletion, contact solutions@eandzhvac.com. Include enough information to identify the request. Whether a record can be deleted may depend on an ongoing service matter or a legal recordkeeping requirement.
Questions and changes
Contact E AND Z at solutions@eandzhvac.com or (216) 262-2827 with privacy questions. If our website data practices change, refer to this page for the updated policy.